REQUESTS FOR ASSISTANCE AND SUPPORT
For the fastest response time email your questions or concerns to us, emails are reviewed as they come in and are responded to anywhere between 15 minutes to an hour. Or you can contact us by phone, calls are answered as promptly as permissible, when leaving a voice message please speak in a clear voice and remember to give your name, a contact number, and a brief message regarding your call. Your call will be returned as quickly as possible. For the most accurate and rapid assistance or issue resolution read our support page for instructions on how to submit a digital support ticket by email. We will act promptly to respond with a resolution. Please be aware that the request submitted after 7:00 PM EST will be responded to the following morning by 10:00 AM EST
Company Mailing Address:
5041 BASIN AVE
MILTON FL 32583
AFTER COMPLETING AN ONLINE COURSE GO TO YOUR EMAIL INBOX AND READ THE EMAIL WE SENT TO YOU BEFORE YOU CALL.
After you complete an online course on this web site you are required to return to your email inbox and look for a follow up email from Cosmetology Continuing Education that confirms the processing of your course completion and the status of your license. Any issue with the processing of your course credits will be explained in the follow up email with a request and instructions on the actions you need to take to correct it. Alternatively, when your processing is successful, an email is sent to confirm that the processing of your course completion was successful along with an explanation of your post course status. Because an email is sent to you both to confirm that your course completion was processed successfully as well as when a processing issue has occurred, you must return to your email inbox approximately an hour after you complete your online course to open and read the follow up email we send so that you are certain as to if you are finished and everything has been taken care of, or if there was an issue with your information or status that you need to take further action on to complete your goal. Giving a valid email address at the time of course completion and then returning to that same email inbox to check for a conformation or action request email from us is your responsibility and until you have done this, the final step in the process is not complete. Failure to return to your email inbox to open and read the follow up email puts you at risk of needless delays that could otherwise be avoided by reading the follow up email. It only takes a few seconds to read and confirm that the process was successful. A short few minutes spent now, can stop you from making a timely mistake.
IMPORTANT INFORMATION REGARDING THE CORRECT COURSE SELECTION
Most questions asked by course participants are similar if not the same, so to save you valuable time the answers to the most frequently asked questions have been covered in the course directions found on the course access page, including the license type the course is intended for as well as who should not complete that particular course. License searches can be completed for you by email but cannot be done over the phone.
If you are not certain if you are taking the correct course for your licensing needs, you should provide your name, your name as it appears on your license, and when ever possible for the fastest response time, your license number in an email to the email address at the bottom of this page so a license search can be performed for you and the course you need for your license status and requirements can be determined from your license details information after which a link to the course that you need will be emailed back to you along with an explanation why you need a particular course and instructions for you to proceed.
If you have never yet held a Florida license but are seeking to become licensed in Florida you should explain this in your email to the same email address given below and a link to the course you need will be sent to you with detailed instructions on how to proceed to obtain a Florida license. By emailing your questions regarding the course needed for your goals so a license search can be completed for you we can send you the link to the correct course. This way you can be sure that you are completing the correct course for your needs.